Contact Us

Have a question, payment issue, or need support? Reach out to us.

Email

admin@dee.zenguard.in

Phone

+91 9XXX XXX XXX

Mon–Sat, 10:00 AM – 7:00 PM IST

Registered Office

Zenguard Pvt Ltd
[Registered Address]
India

Business Hours

Monday – Saturday
10:00 AM – 7:00 PM IST

Closed on Sundays & Public Holidays

Payment Support

If you are facing any payment-related issue (failed transaction, amount deducted but no access, duplicate charge), please email us with the following details:

Your registered email address
Razorpay Payment ID (starts with pay_)
Razorpay Order ID (starts with order_)
Amount deducted and date of transaction
Screenshot of the transaction (optional but helpful)

We aim to resolve all payment issues within 24–48 hours. Duplicate charge refunds are processed within 5–7 business days.

Grievance Redressal

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

Name: Grievance Officer, Zenguard Pvt Ltd

Designation: Grievance Officer

Email: admin@dee.zenguard.in

Phone: +91 9XXX XXX XXX

Address: Zenguard Pvt Ltd, [Registered Address], India

The Grievance Officer shall address your concerns within 30 days from the date of receipt of the grievance.